When is the order sent?
Normally orders are delivered to the carrier one business day after your payment is confirmed. Once delivered to the logistics operator, you will receive the order within 7 business days.
How much does it cost to send the order?
The deliveries are national and are in charge of UPS, which guarantees the security and confidence that your purchase will arrive in good condition.
If your purchases are less than this value, you must pay a rate that varies according to the destination, weight and volume of the order. This value will be broken down when you pay and will be calculated according to your order, before payment is made.
How do I know the date of delivery of my order?
Once your order has been shipped, you will receive an email informing you that it has already been delivered to the carrier.
You can also access the My Account option in the top navigation bar. Then go to My Orders and select the one that interests you.
How do I check the status of my order?
The transport guide of the purchased items will be indicated in the order confirmation that you will receive via email when making a purchase. The delivery time will be subject to the region of the country where the goods should be sent. In order to be able to solve possible problems in the delivery (erroneous addresses, inability to find someone in the home, etc.), it is essential to fill in the box related to the telephone in order to contact you.
The tracking of orders can be done through the website of www.PINKSTARJEANS.com. or in the page of UPS that is our logistic operator, by means of the number of guide, being able to consult, in real time, in which place Is the merchandise until its final reception.
You can also communicate directly with UPS to the following lines of customer service throughout the country.
The prices on this website are displayed in american dollar , the User will always know the price and characteristics of the items offered prior to their acquisition, being disaggregated and communicated on our website.
If you are not sure that your order was accepted, or the order confirmation mail never you can sent a mail to firstname.lastname@example.org
Please note that once your payment has been accepted, PAYPAL applies the charge to your card and therefore in PINK STAR we can not modify or cancel your order in any way. For this you must contact the PAYPAL customer service line.
We will do our best to answer any questions you may have. You can send an email to email@example.com and we will respond within 48 hours.